Verification specialist 02-08-2021 grupo bpo service cooperative Customer Service / Call Center
ABOUT THE ROLE
The identified candidate(s) will help to respond to a wide range of client issues, mainly related to verification support, financial
account support, and technical support. Preferably individuals from a wide range of backgrounds to
help support our global client base. Experience working in a fast-paced, team-based environment will
prepare you best for the role.
Responsibilities
? Support global client base, mainly with verification support, technical support, and financial
account support.
? Respond to client inquiries, primarily through e-mail or live chat.
? Dynamic and correct decision-making skills to correctly respond to client inquiries.
? Taking pride in your work and consistently looking for opportunities to improve.
? Top notch communication skills to work effectively within and across support teams.
? Ability to work independently, occasionally for extended periods
? Demonstrate flexibility with work assignments and schedules.
JOB REQUIREMENTS
? At least 1+ years experience in a client support, customer support, or technical support role in a BPO setting. Preference given
to those with financial backgrounds.
? Excellent English language skills.
? Skilled in conflict resolution, problem solving, and critical thinking.
? Previous experience managing client relationships.
? Previous experience working to achieve a high level of customer satisfaction.
? Ability to easily navigate typical computer programs and ability to quickly learn new ones.
? Excellent time management and self motivation skills
? Has reliable internet connection.
